Shipping policy

At Neon Luxe, every neon sign is carefully crafted and tested to ensure premium quality before shipment.

Production Time

  • Production Time: 3–4 Business Days

  • All signs are made-to-order and undergo quality inspection before dispatch.

Shipping Time

Canada

  • Shipping Time: 3 Business Days

United States

  • Shipping Time: 4–5 Business Days

Total Delivery Time

  • Canada: Approximately 6–7 Business Days

  • United States: Approximately 8–9 Business Days

Delivery timelines begin once production has been completed and your order has been dispatched.

Order Tracking

Tracking information will be provided via email once your order has been shipped, allowing you to monitor your delivery status in real time.

Shipping Charges

Shipping and handling charges are calculated at checkout based on the destination, package size, and selected shipping method.

Delivery Information

A business day is considered any day other than Saturdays, Sundays, public holidays, or business closure days.

All delivery times are estimates and may vary depending on courier operations, customs processing (if applicable), weather conditions, peak shipping periods, or other unforeseen circumstances.

While we strive to deliver every order within the estimated timeframe, Neon Luxe cannot guarantee delivery dates once a package has been handed over to the shipping carrier.

For questions regarding shipping or delivery, please contact us at:

Email: hello@neonluxe.ca