Commercial, Agency, Wholesale and Reseller Terms

These additional terms apply to marketing agencies, event producers, designers, contractors, corporate buyers, retailers, resellers and other commercial purchasers.

Application and Priority

These terms apply in addition to the general policies unless a signed master agreement or accepted commercial quotation states otherwise.

Quotations

Commercial quotations are valid for the stated period. If no period is stated, a quotation is normally valid for 30 days, subject to material availability. A quotation may be revised when specifications, quantity, delivery, installation, material cost or acceptance timing changes.

Purchase Orders

A purchase order is a request to purchase and does not override Neon Luxe terms unless the conflicting term is expressly accepted in writing. Boilerplate terms do not apply merely because Neon Luxe begins work.

Deposits and Credit

Commercial production begins after the required payment. Credit terms are subject to written approval and may be withdrawn for late payment, exceeded credit limits, material credit deterioration, repeated disputes or reasonable payment concerns.

Agency Authority and Responsibility

An agency confirms that it has authority from its client and remains responsible for approvals, payment, artwork permissions, specification communication and management of client expectations. Neon Luxe is not required to resolve conflicting instructions between an agency and its end client.

Approvals

Where the agency is the contracting customer, agency approval is sufficient unless Neon Luxe agrees in writing to require direct end-client approval.

Samples and Prototypes

Samples, colour tests and prototypes may require payment, use different materials, be smaller than final production, have separate timelines and be non-refundable. A sample is not a final production unit unless expressly stated.

Trade Pricing

Trade pricing is confidential and may depend on volume, frequency, product type, payment history, shipping, design complexity and reseller responsibilities. Trade status does not guarantee the lowest price on every project.

Reseller Conduct

Resellers must not impersonate Neon Luxe, make unauthorized warranty promises, alter specifications without approval, use Neon Luxe trademarks without permission or make misleading safety and performance claims.

Project Dependencies

Commercial schedules depend on timely artwork, measurements, approvals, deposits, site readiness, material availability and access. Delay by the customer, agency, venue or contractor may move the schedule.

Measurements and Site Information

Unless Neon Luxe is expressly hired to perform and verify a site survey, the commercial customer is responsible for measurements and site information supplied. Neon Luxe is not responsible for fit issues caused by inaccurate customer data.

Installation Coordination

The commercial customer must disclose wall material, mounting height, power, access restrictions, loading, venue or union rules, insurance requirements, permits and installation deadlines. Additional charges may apply where site conditions materially differ from the information provided.

Change Orders

Commercial changes must be confirmed in writing and may affect price, production, delivery, installation and material availability.

Confidential Projects

Confidentiality, embargo and NDA requirements must be disclosed before confidential artwork or campaign information is submitted.

Delayed Delivery or Installation

If a completed order cannot be delivered or installed because the customer or site is not ready, Neon Luxe may charge reasonable storage, redelivery, rescheduling, labour and equipment-cancellation costs.

Commercial Inspection

Commercial customers should inspect deliveries promptly and report visible concerns as soon as reasonably possible. Prompt reporting supports freight claims and scheduling but does not remove rights that cannot be excluded.

Complete Commercial Agreement

The accepted quotation, approved proof, invoice, written change orders and these policies form the commercial agreement unless replaced by a signed master agreement.