Accessibility Statement

Neon Luxe is committed to respectful and accessible service, including reasonable alternatives for customers who experience barriers using the website or visual customizer.

Accessibility Commitment

Neon Luxe aims to provide accessible customer service and improve the usability of its website, communications and ordering process for people with disabilities.

Website Practices

Accessibility efforts may include clear headings, keyboard-friendly navigation, readable contrast, alternative text for meaningful images, labelled forms, descriptive links, understandable errors, scalable text and alternate customer-support methods.

Customizer Assistance

A customer who cannot use the visual customizer may contact Neon Luxe for assistance selecting fonts, colours and dimensions, submitting wording, obtaining a quotation, reviewing a proof or placing an order through an alternative method.

Accessible Formats and Communication Supports

Upon request, Neon Luxe will make reasonable efforts to provide information in an accessible format or with a communication support appropriate to the customer’s needs. Timing may depend on the requested format and complexity.

Support Persons and Service Animals

Where customers attend a Neon Luxe-controlled public location, support persons and service animals will be accommodated in accordance with applicable requirements, subject to legitimate health and safety restrictions.

Accessibility Feedback

Accessibility feedback may be sent to info@neonluxe.ca, submitted through www.neonluxe.ca/pages/contact, provided by telephone at +1 (647) 885-8944, or mailed to 31 Tippett Road, Unit 311, North York, Ontario M3H 0C8, Canada.

Information to Include

Helpful information includes the barrier experienced, the page or service involved, the preferred response method and any accommodation that may help. Neon Luxe will review reasonable feedback and work to address barriers.

Ongoing Improvement

Accessibility is an ongoing process. Neon Luxe may update its website, procedures, tools and training as the business grows and technology changes.